Order support
Let’s get
the details right.
Ask about exchange and return arrangements before ordering. For an existing order, start with the WhatsApp conversation where it was confirmed.
Confirm the policy for your order.
Exchange and return eligibility, request periods, item condition requirements, shipping costs and any refund arrangements must be confirmed with HoodiePK. This page does not promise a standard return window or automatic refund.
Before ordering a size
Ask whether a size exchange is available for your order and how it works. Confirm the deadline to request one, how item condition is assessed, whether the alternative size must be available and who pays any delivery charges.
Use the measurement guide to compare a hoodie you already own. Request the actual Medium and Large measurements before choosing. This is more useful than relying on a familiar size letter from another brand.
If the fit is not what you expected
Contact HoodiePK in your order conversation with the size received, your order details and a short explanation of the fit issue. Ask which options apply to your order before arranging any shipment. Keep the hoodie, labels and packaging available while the next steps are being discussed.
If you receive a wrong or damaged item
Let us know as soon as you notice the problem. Share a clear description, the name or reference used for the order, and photographs that show the issue and the item received. Photos of the packaging can also help explain what arrived.
Ask for the appropriate next steps and a confirmed return address before sending anything. Do not use a courier address or an address found elsewhere as a substitute for direct instructions.
Returns, shipping costs and refunds
Before ordering, ask whether returns are accepted for your circumstances, which conditions apply and who is responsible for any collection or shipping cost. If a refund is offered, confirm its amount, method and expected processing time in the conversation.
We do not list a refund schedule or make an eligibility promise without those details. If an arrangement has already been agreed for your order, include that part of the conversation when you contact us.
Have your order details ready
- The name used to order and any order reference you received.
- The size and quantity you ordered.
- A concise explanation of the issue and when you noticed it.
- Relevant photos, where they help explain a product or packaging issue.
For a new enquiry, use our contact page. Delivery questions are covered on the shipping page.